Invoices and receipts

Your final e-Receipt becomes available only after ETERNAL marks the rental completed and every rental charge is settled. The balance must be €0, and ETERNAL must have processed any security-deposit release or applied amount. Your bank may take longer to display a released card hold. The receipt is not generated for an upcoming, active, cancelled, unused or unpaid rental.

Download your PDF receipt

1. Open Manage bookings in the website header and choose Get E-Receipt, or use the yellow button below
2. Enter the exact last name used for the booking and your reservation number — the # sign at the beginning is optional
3. Select Find receipt, then choose Download receipt (PDF)

What the PDF confirms: the final itemised receipt shows the rental details, charges and payments, confirms that it is paid, and shows a zero balance due.

If the receipt is not available yet

• Allow up to 24 hours after the rental is completed, the final payment is settled and ETERNAL has processed the deposit release or applied amount
• Check that the last name exactly matches the booking and that the reservation number is correct
• A final receipt cannot be retrieved while the rental is still open or any balance remains unpaid
• If more than 24 hours have passed, contact ETERNAL on WhatsApp at +387 60 348 5127 with your reservation number

Tip: if you need company details on an invoice or need an issued document corrected, read the company-invoice question in this section or contact ETERNAL before relying on the document for accounting.

Provide the company details before payment and before the billing document is issued. Enter them during booking whenever possible; if a document already exists, contact ETERNAL to confirm the legally appropriate correction or reissue.

What we need

• The full company name as registered
• The company address
• The tax number (PDV / ID number)

When to tell us

Add the details during booking, before any online payment or document issue. If they were omitted, contact ETERNAL before paying at pick-up. Once a document exists, whether it may be corrected or reissued depends on the document type and applicable accounting rules.

Something is wrong on the invoice

Contact us with your reservation number and explain the issue. We will review the payment and document type, then confirm whether a correction, cancellation and replacement, or another accounting record is appropriate.

A tax invoice or receipt can cover only an amount that was actually charged. A Pay at Pick-up booking that was never used normally has no rental payment to invoice; a prepaid online booking may instead have a payment, refund or cancellation record.

If you cancelled

Use the cancellation confirmation as evidence that the booking was closed. For a prepaid booking, also keep the original payment record and the refund confirmation; the cancellation message alone does not prove that settlement has completed.

If you need it in writing

Contact us with your reservation number. We can confirm that the booking was not used and identify which payment, cancellation or refund document applies to it.