Personal details and documents

Your phone number and home address are yours to change whenever you like. Your name and the email address you sign in with are fixed in the account — send us a message and we will change them for you.

What you can change yourself

1. Sign in and open Personal details in your account
2. Choose Edit next to your phone number or your home address
3. Update the field and save — the change applies immediately

Why your name and email are not editable

They are what every reservation, rental agreement and email we have ever sent you is keyed to. If they could be changed from a phone in a few seconds, you could quietly become detached from your own booking history. So we make the change ourselves, after a quick check that it is really you.

To change your name

Get in touch with proof of the change — a marriage certificate, a court decision, or your updated driving licence — and a reservation number if you have one. We will update it and your booking history stays attached.

To change your sign-in email

Write to us from the old address if you still have access to it — that is the quickest confirmation that the request is yours. If you have lost access, send us your full name and a reservation number instead and we will verify you another way.

You can delete it yourself, from Personal details in your account. Deletion is immediate and permanent, so read what goes with it first — some of it cannot be brought back.

Read this first: deleting your account also removes any booking you have coming up. You will no longer have a car reserved. If you still want that rental, do not delete the account until after it is over.

How to delete it

1. Sign in and open Personal details in your account
2. Scroll to the bottom of the page and choose Delete account
3. Confirm — the account is deleted straight away and you are signed out

What is deleted

• Your profile and personal details
• Your Eternal+ points, tier and points history — these cannot be restored, so use a large balance before you go
• Any identity documents you uploaded, such as a driving licence, passport or photo
• Any reservation that has not started yet

What we keep

Rentals you have already completed, and bookings that were cancelled, stay in our records. We are required to keep rental and accounting records, and they are no longer tied to a login you can use.

Before you delete

• Finish or cancel any rental that is under way
• Make sure no booking you still want is coming up
• Save any invoices you may need later
• Spend your Eternal+ points, or accept that they go