By agreeing to these payment terms, renters acknowledge their understanding and acceptance of the responsibilities and obligations described herein. Renters are encouraged to read these terms carefully and discuss any questions or concerns with Eternal Pro d.o.o. staff at the time of vehicle pickup.
1. Payment Methods
- Available payment options are shown before the booking is confirmed and may include online payment or payment at pick-up by cash or an accepted credit/debit card.
- Cash payments at pick-up are made in Bosnian Marks (BAM). For online and card payments, the currency and final amount are displayed before payment is confirmed.
2. Deposit Requirements
- A security deposit is required, and its amount depends solely on the protection plan you choose:
- At pick-up, the deposit must be provided using only a physical credit or debit card in the main driver’s name. Cash, prepaid cards, virtual cards and digital wallets are not accepted for the deposit.
- The card must be valid at pick-up and have sufficient available funds. A credit-card amount is generally held, while a debit-card amount may be charged and remains unavailable until refunded.
- No Extra Protection: 500 Euros deposit.
- Basic Protection: 200 Euros deposit.
- Eternal Protection: 200 Euros deposit.
- Full Protection: 200 Euros deposit.
- The deposit is not the same as the deductible and does not cap the renter’s total liability. The deposit is card security, while a deductible is charged only for covered damage or theft and depends on the selected protection plan.
- After return, Eternal Pro assesses damage, missing fuel, late return, cleaning, fines, missing equipment and every other amount due under the agreement. The unused deposit is then released or refunded. Banks commonly take 5–10 business days to make funds available again; bank processing time is outside Eternal Pro’s control.
3. Payment Timing
- For Pay at Pick-up reservations, the rental payment is due when the vehicle is collected.
- If online payment is selected, the displayed amount is captured at confirmation and is not collected again at pick-up. The security deposit is provided separately at pick-up in both cases.
4. Cancellation and No-Show Policy
- Cancellations are free of charge at any time before pick-up.
- If the reservation was prepaid online, cancellation starts manual processing of a refund to the original payment method. Cancellation and refund statuses are separate, and the refund is not instantaneous.
5. Refunds
- Refunds are issued when approved by Eternal Pro d.o.o., including a cancelled prepaid online reservation and an acknowledged overcharge or billing error.
- Approved refunds return to the original payment method. The internal processing time is confirmed for the specific refund; after processing, a bank or payment provider commonly needs another 5–10 business days to make the funds available.
6. Discounts and Promotions
- Seasonal discounts and promotional offers are available and are already applied to the rates displayed on our website.
- Additional discount codes may be available and can be applied at the time of payment.
7. Taxes and Additional Charges
- All prices and fees are inclusive of applicable taxes.
- Additional charges for special equipment, additional drivers, or cross-border travel fees, if applicable, will be clearly communicated at the time of booking and included in the final billing.
8. Receipts and Invoices
- A receipt is issued for each completed payment. A booking email or customer account may also contain a downloadable billing document.
- The final itemised invoice or receipt is delivered using the method and timing confirmed for the specific rental. If it is unavailable, the renter should contact Eternal Pro with the reservation number.