By signing the rental agreement, the renter acknowledges and agrees to these Insurance and Liability Terms. Renters are advised to read these terms carefully and discuss any concerns with Eternal Pro d.o.o. staff before signing the agreement.
1. Insurance Coverage
- Eternal Pro d.o.o. offers four protection plans. A side-by-side coverage table follows this section, and the same plans are shown to you during booking.
- Every plan, whatever its level, includes: Third-party liability insurance required by law, 24/7 Eternal Pro roadside assistance, All applicable taxes.
- If you do not select a plan, "No Extra Protection" applies to the rental — it is the default option, not additional coverage.
- For every plan, the deposit must be provided at pick-up using only a physical credit or debit card in the main driver’s name; cash, prepaid cards and virtual cards are not accepted. The card must have sufficient available funds. The unused amount is released or refunded after return and assessment, and banks commonly take 5–10 business days to make the funds available again.
- No Extra Protection — includes no additional rental-vehicle protection items. Third party insurance (Third-party liability insurance required by law) is included with this plan. Deductible: up to full vehicle value. Security deposit €500.
- Basic Protection — covers Collision & Theft Protection. Third party insurance (Third-party liability insurance required by law) is included with this plan. Deductible: up to €503.58. Security deposit €200.
- Eternal Protection — covers Collision & Theft Protection, Windscreen, Glass & Lights Protection, Tyres Protection. Third party insurance (Third-party liability insurance required by law) is included with this plan. No deductible. Security deposit €200. The 20% online discount applies only when booking through the website.
- Full Protection — covers Collision & Theft Protection, Windscreen, Glass & Lights Protection, Tyres Protection, Underbody Protection, Interior Protection. Third party insurance (Third-party liability insurance required by law) is included with this plan. No deductible. Security deposit €200. The 30% online discount applies only when booking through the website.
- Zero liability applies to damage to and theft of the rental vehicle. "Other costs" are never covered by any protection plan and always remain the renter's responsibility — these include cleaning charges, lost or damaged personal possessions, expenses related to flight or accommodation bookings, fuel and late-return charges, traffic fines and their administration fees, loss of vehicle documents or keys, towing and recovery caused by a breach of the rental agreement, and any loss falling under the exclusions below.
| Coverage | No Extra Protection | Basic Protection | Eternal Protection | Full Protection |
|---|---|---|---|---|
| Third party insurance (statutory third-party liability) | Included with this plan | Included with this plan | Included with this plan | Included with this plan |
| Collision & Theft Protection | Not included | Included | Included | Included |
| Windscreen, Glass & Lights Protection | Not included | Not included | Included | Included |
| Tyres Protection | Not included | Not included | Included | Included |
| Underbody Protection | Not included | Not included | Not included | Included |
| Interior Protection | Not included | Not included | Not included | Included |
| Other costs | Not included | Not included | Not included | Not included |
| Deductible | up to full vehicle value | up to €503.58 | No deductible | No deductible |
| Security deposit | €500 | €200 | €200 | €200 |
2. Eligibility and Driver Requirements
- Insurance coverage is available to drivers and additional drivers who are at least 22 years old.
- Renters must provide valid identification and a valid driver's license at the time of rental.
3. Reporting Procedures
- In the event of an accident or damage, the renter must:
- Take as many photos as possible of the accident scene and any damages to the vehicle.
- Contact Eternal Pro d.o.o. immediately at +387 62 470 824.
- Call the police (122) immediately, remain at the scene while legally and safely permitted, and obtain an official police report before leaving. Without a police report, contractual cover or a reduction of liability may cease to apply.
4. Exclusions
- Insurance does not cover damages resulting from:
- Driving under the influence of alcohol or drugs.
- If you let someone else to drive the car, someone who isn't on the agreement.
- Use of the vehicle in prohibited areas, such as off-road driving.
- Intentional damage or misuse of the vehicle.
- Damages to the interior of the vehicle not associated with a collision — unless Full Protection is selected, which is the only plan that includes Interior Protection.
5. Deductibles
- The deductible is the maximum amount the renter pays for damage to or theft of the vehicle, per incident.
- No Extra Protection: no liability reduction — the renter is liable up to the full value of the vehicle.
- Basic Protection: deductible of up to €503.58 per incident.
- Eternal Protection and Full Protection: no deductible only for expressly covered vehicle damage and theft — covered from the first euro, provided the reporting duties in section 3 and every other condition are met.
- The deductible and security deposit are different. The deposit is card security released or refunded after an in-order return is assessed; it is not an overall liability cap. A deductible is charged only if covered damage or theft occurs.
- No protection plan covers "Other costs" — these are charged separately, whichever plan you choose.
6. Additional Insurance Options
- Renters may opt for additional insurance coverage at the time of vehicle pickup.
- Details and costs of these additional options will be provided at the rental office.
7. Third-Party Claims
- In the event of damages or injuries to third parties, the renter is required to report these incidents as part of the accident reporting procedure.
- Third party insurance (statutory third-party liability insurance) is included with all four plans. It applies subject to the limits and terms of the applicable policy and mandatory law; the renter may remain liable for uncovered amounts, recovery claims, or damage exceeding the coverage limits.
8. Non-Compliance Penalties
- Failure to comply with the reporting procedures or any other terms of the insurance agreement will result in penalties.
- These penalties include, but are not limited to, deductions from the security deposit and additional charges if the damages exceed the deposit amount.
9. Jurisdiction
- Any disputes related to the insurance and liability terms will be settled in accordance with the laws of Bosnia and Herzegovina.
- Disputes will be subject to the jurisdiction of the local courts where Eternal Pro d.o.o. is located.
10. Modifications and Updates
- Eternal Pro d.o.o. reserves the right to modify these terms and conditions without prior notice.
- Renters will be informed of any changes at the time of vehicle pickup or through our official communication channels.