Directions and arrivals

There is no rental desk to find — we meet you with the car ready at the place and time in your confirmation. Standard pick-up and return hours are 06:00–23:00 daily, including holidays.

At the airport

We meet you at the Arrivals exit with your car ready — Tuzla, Sarajevo and Banja Luka. No shuttle bus and no queue at a rental counter.

At your address

We deliver to your hotel, home or business address. A delivery fee may apply depending on the location, and you see it before you confirm the booking.

At a bus or train station

The same handover as at the airport — we meet you at the station at the agreed time.

At our office

You are also welcome to collect the car from our office in Dubrave Gornje near Tuzla. The exact address is in your booking confirmation.

Opening hours

Standard handover hours are 06:00–23:00 daily. A handover outside those hours is available only with prior written confirmation and operational availability; contact ETERNAL before booking or as soon as your schedule changes.

Tip: add your flight number to your booking so we can follow your arrival and be there when you land.

Next step

Check your pick-up place and time under "Manage bookings" on the ETERNAL website.

If your flight number is on the booking, ETERNAL can monitor the delay and hold the booking for up to 24 hours. Pick-up remains subject to the confirmed handover time and operating hours, so contact us if the new arrival falls outside 06:00–23:00.

With your flight number (recommended)

• We follow both your scheduled and your actual arrival time
• The booking can be held for up to 24 hours after a monitored flight delay
• Contact us if the revised arrival is outside standard hours or changes the confirmed handover
• Any after-hours arrangement must be confirmed in writing

Without a flight number

• We use your booked pick-up time as the reference, with a 60-minute grace period
• You can add your flight number at any time before pick-up under "Manage bookings"

Next step

Add or check your flight number under "Manage bookings" on the ETERNAL website.

You can add your flight number in under a minute under "Manage bookings" on the ETERNAL website. We then follow your flight and meet you when you actually land.

How to add it

1. Open "Manage bookings" in the header of the ETERNAL website
2. Open your reservation — sign in, or enter your reservation number and last name and the 6-digit code we email you
3. Enter your airline code and flight number in the Flight number field, for example W6 4429
4. Save — your updated confirmation is sent by email

No flight number yet?

You can add it at any time up to pick-up. Without one we use your booked pick-up time as the reference, and a 60-minute grace period applies.

Next step

Add your flight number under "Manage bookings" on the ETERNAL website.

If you are running late, contact ETERNAL as soon as possible. A flight-number booking can be held for up to 24 hours after a monitored delay, but handover remains subject to the confirmed time and standard 06:00–23:00 operating hours.

The 60-minute grace period

From your booked pick-up time we wait up to 60 minutes, free of charge and with nothing for you to do.

Longer delays

Send us a message with your reservation number and we will agree a new handover time with you.

Flight delays work differently

With your flight number on the booking, we can monitor the arrival and hold the booking for up to 24 hours. Contact us if the updated arrival requires a different or after-hours handover.

If we do not hear from you

Without any word from you, your booking may be marked as a no-show once the confirmed hold period has passed and the car may be released. Any prepaid amount and refund outcome follow the confirmed terms, so contact ETERNAL immediately rather than relying on a no-show.

Next step

Report a delay or add your flight number under "Manage bookings" on the ETERNAL website.