Change or modify a booking

You can change the dates, times or pick-up and return locations of your ETERNAL booking any time before pick-up. Open your booking, adjust the details, and we will re-check availability and show you the updated price before you confirm.

How to change your booking online

1. Open your booking with your reservation number and last name
2. Adjust your dates, times or pick-up and return location
3. We re-check availability for the new details
4. Review the updated price and confirm your changes

Good to know

• There is no amendment fee before pick-up, but the revised booking is priced at the rates available when you save it
• A new location, longer period or higher demand can change your rate
• Once the rental has started, contact ETERNAL and wait for written approval before changing the agreed return

You can switch to a different ETERNAL vehicle group before pick-up, as long as the category you want is available for your dates and location. Open your booking, choose the new vehicle, and the price updates automatically.

How to change your vehicle group

1. Open your booking with your reservation number and last name
2. Select a different vehicle group from the available categories
3. Review the updated price for the new group
4. Confirm — an updated confirmation is sent by email

Good to know

• A specific model is never guaranteed — you book a vehicle group, not a single car
• Premium, Luxury, Sports and specialty groups have a minimum age of 25
• Changing the vehicle group can change the rental price; the deposit changes only if you also change the protection plan

Most changes can be made online before pick-up. Once your rental has started, or for changes tied to your identity and documents, you will need to visit the ETERNAL branch.

You can change online (before pick-up)

• Dates, times, pick-up and return location
• Vehicle group
• Protection package
• Extras such as a child seat or additional driver

Only at the branch

• Changes after your rental has started, such as extending an active rental
• Changing the main driver on the rental agreement
• Adding an additional driver in person with their documents

You can add extras to an existing ETERNAL booking online any time before pick-up, or ask for them at the branch when you collect your car (subject to availability).

How to add extras online

1. Open your booking with your reservation number and last name
2. Go to the extras step and select what you need — child seat, additional driver, and more
3. Review the updated price
4. Confirm — an updated confirmation is sent by email

Good to know

• Child seats and additional drivers are free at ETERNAL
• Adding an extra online secures it in advance — availability at the branch is not guaranteed
• The additional driver must be present at pick-up with a valid driver’s license and photo ID

Changing a booking before pick-up has no separate amendment fee, but the new dates, location, vehicle group or extras are priced at the rates available when you save the change.

What can raise or lower your price

• A longer or shorter rental period
• A different pick-up or return location
• Upgrading or downgrading your vehicle group
• Adding or removing chargeable extras or a protection package
• Higher demand for your new dates

How you pay any difference

The revised total is shown before confirmation. The updated confirmation states any balance due; a prepaid overpayment, refund or other payment adjustment is handled separately by ETERNAL and is not completed merely by saving the change.