Coverage
Full Protection is our highest level of additional rental-vehicle cover (3 stars) and includes the following items:
- Collision & Theft Protection
- Windscreen, Glass & Lights Protection
- Tyres Protection
- Underbody Protection
- Interior Protection
Under Full Protection there is no deductible for expressly covered vehicle damage and theft — cover applies from the first euro when every condition is met. Third party insurance (statutory third-party liability insurance) is included with Full Protection, as it is with every plan or option, but it does not cover damage to the rental vehicle. Booking through the website also earns a 30% online discount on this plan's daily rate.
What "Zero Liability" Means
Zero liability applies to damage to and theft of the rental vehicle. "Other costs" are never covered by any protection plan and always remain the renter's responsibility — these include cleaning charges, lost or damaged personal possessions, expenses related to flight or accommodation bookings, fuel and late-return charges, traffic fines and their administration fees, loss of vehicle documents or keys, towing and recovery caused by a breach of the rental agreement, and any loss falling under the exclusions below.
Deductible and Deposit
Under Full Protection there is no deductible for expressly covered vehicle damage and theft. The €200 security deposit is separate and is neither a deductible nor an overall liability cap. At pick-up, the deposit must be provided using only a physical credit or debit card in the main driver’s name; cash, prepaid cards and virtual cards are not accepted. The card must have sufficient available funds. After an in-order return and assessment of all amounts due under the agreement, the unused deposit is released or refunded; banks commonly take 5–10 business days to make the funds available again.
Important: In case of any accident or damage, it is essential to obtain a police report. If a police report is provided and every condition is met, no deductible applies only to expressly covered vehicle damage or theft. Without a police report the liability reduction does not apply and the renter may be liable for the full amount of the damage.
Exclusions
The Full Protection does not cover:
- Other costs (not covered by any plan)
- Damage due to negligence
- Driving under the influence of alcohol or drugs
- Someone else driving who isn't on the agreement
- Off-road driving
- Any damage incurred while the driver is in a drunk state
Engagement in these prohibited activities may lead to full liability for any damages incurred by the renter.
Additional Drivers
One additional driver is free on every rental regardless of the protection plan selected, provided the request is made at the time of rental agreement signing. The additional driver must be named on the agreement — a driver who is not named is not covered.
Claims Process
In the event of an accident or incident, the renter is required to provide a police accident report to process any claims. This document is essential to confirm the circumstances of the accident and validate the claim under the Full Protection Plan.
Duration of Coverage
Coverage begins at the start of the rental period and ends when the rental period concludes. Coverage is strictly limited to the dates specified in the rental agreement, with no provisions for early termination or extension without prior agreement.