Coverage
The Basic Protection Plan includes exactly one additional rental-vehicle coverage item: Collision & Theft Protection. It covers collision damage to and theft of the rental vehicle, subject to the deductible below. Third party insurance (statutory third-party liability insurance) is included with Basic Protection, as it is with every plan or option, but it does not cover damage to the rental vehicle. If you do not select an additional plan, "No Extra Protection" applies and you are liable up to the full value of the vehicle.
What Is Not Included
Basic Protection does NOT include the following coverage items. Eternal Protection or Full Protection is required for those:
- Windscreen, Glass & Lights Protection
- Tyres Protection
- Underbody Protection
- Interior Protection
- Other costs — not covered by any protection plan
Deductible and Deposit
Under Basic Protection the deductible is up to €503.58 per incident for covered damage to or theft of the vehicle. The €200 security deposit is separate and is neither the deductible nor an overall liability cap. At pick-up, the deposit must be provided using only a physical credit or debit card in the main driver’s name; cash, prepaid cards and virtual cards are not accepted. The card must have sufficient available funds. After an in-order return and assessment of all amounts due under the agreement, the unused deposit is released or refunded; banks commonly take 5–10 business days to make the funds available again.
Important: The renter must obtain a police report at the scene of the accident and bring that report to Eternal Pro. If the renter does not obtain a police report, the liability reduction does not apply and the renter may be liable for the full amount of the damage, not just up to the deductible.
Exclusions
The Basic Protection does not cover:
- Damage due to negligence
- Driving under the influence of alcohol or drugs
- Off-road driving
- Any damage incurred while the driver is in a drunk state
These activities void the protection provided and may lead to additional charges if damages occur.
Additional Drivers
One additional driver is free on every rental regardless of the protection plan selected, provided the request is made at the time of rental agreement signing. The additional driver must meet the same minimum-age requirement as the main driver, hold a valid licence for the selected vehicle category and be named on the agreement — a driver who is not named on the agreement is not covered by any protection plan.
Claims Process
In the event of an accident, the renter is required to provide a police accident report to process any claims. This document is necessary to confirm the circumstances of the accident and validate the claim under the Basic Protection Plan.
Duration of Coverage
Coverage begins at the start of the rental period and ends when the rental period concludes. Coverage is strictly limited to the dates specified in the rental agreement, with no provisions for early termination or extension without prior agreement.