Conditions

INFORMATION AND CONDITIONS

General conditions

*The driver’s age is at least 20 years old.
*The driver should have two years of driving experience.
*The minimum rental duration is 24 hours (for a delay of more than two hours an additional day is charged).
* Fuel and charging service are not included in the price.

Insurance terms

All vehicles are insured in case of damage done to a third person (compulsory insurance).
If the Vehicle Eternal Rent is damaged by the fault of another vehicle, the damage in this case is not settled from the car insurance Eternal Rent vehicles, but from the compulsory insurance policy of the (responsible) party. Therefore, it is very important to make a police record, and to fill in the appropriate forms.

You should certainly call the nearest Eternal Rent branch office.

If the Eternal Rent vehicle is damaged by the fault of its driver (the party that hired it), liability for damages is ensured by compulsory payment of the daily supplement for “Casco Insurance” (CDW).
This casco insurance does not cover a damaging event in full amount, but only damage to the franchise amount depending on the vehicle class.

CDW also has some exceptions, which are not covered by “casco” insurance:

The CDW does not cover the damage to the following parts: tires, wheel cover, racks and the lower section of the vehicle, as these damages only arise from the gross negligence of the driver.
CDW does not cover engine damage due to lack of oil.
CDW does not cover any damage if the driver was under the influence of a drug or alcohol (proof police record), and if the vehicle is mined or deliberately burned.
CDW does not cover damage done by a person not specified in the contract as a driver.

With the purchase of a franchise ie CDW + (plus) the lessee is covered in the event of damage to the vehicle in full (the rule on the obligatory police record as well as the above mentioned exceptions still applies).
If the customer does not purchase the franchise and the damage is incurred is less than the amount of the franchise, the lessee is responsible for this small amount. If the amount of damage is higher than the deductible franchise amount, the customer is responsible for the amount of the franchise. The rest of the damage is covered by “casco” insurance.

In the event of a traffic accident, a police record is required. If a party does not pass a police record CDW or CDW + does not apply at all and the party is liable for damages in full amount.
TP (theft protection) does not apply in case of lost keys or loss of vehicle documents.

Procedure in case of a traffic accident:
To provide the vehicle with further damage, call the police and the nearest branch of Eternal Renta, make a statement and fill in the appropriate forms.

Payment
Payment of services can be made:

* Cash (KM / BAM currency)
* Bank transfer on one of our bank accounts (KM or EURO currency)
* Credit card (VISA, MasterCard, Maestro, AmEx).
* In case of renting a vehicle by legal entities, delivery of a valid order book is also required.

Booking procedure

Reservation must be sent to our Central Reservation Service as soon as possible at least 48 hours before download. Each of our confirmed reservation will receive its number and will be returned by fax or e-mail back to the Agency.

Subsequent changes to reservations or cancellations of reservations must also be sent to the email info@eternalrent.com

Accepting a reservation
Each reservation must be sent and confirmed by our reservation center at least 24 hours prior to the desired takeover of the vehicle.

In some exceptional cases during the peak of the season, it is possible that Eternal Rent refuses to confirm the booking due to full capacity capability. By submitting a “on time” booking you can completely reduce the possibility of such rejections.

Additional services

* Delivery and download
* Car rental with driver
* Possibility of leaving the vehicle in all countries of Europe
* Special discount for long-term leases, as well as for lease of a large number of vehicles.

TRANSFER THROUGH BORDERS AND TERRITORIAL LIMITATIONS

Crossing the border is allowed only with the approval of Eternal Rent, and only in the following countries of Europe:
Austria, Montenegro, Belgium, Bulgaria, Croatia, the Netherlands, Luxembourg, the Czech Republic, Germany, Hungary, Macedonia, Romania, Serbia, Slovakia, Slovenia and Switzerland.

Cross-border crossing is not allowed for countries that are not on the list.

The license for crossing the state border is paid later, depending on the country you are traveling in. The price is from 30 KM (15 EUR) to 80 KM (40 EUR) max.

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